Frequently Asked Questions

JTech is a trusted marketplace for premium digital products including software licenses, streaming subscriptions, and digital services. We offer authentic products at prices up to 95% below retail through volume licensing and strategic partnerships.

Yes, absolutely! All our products are 100% authentic and legally sourced. We work directly with authorized distributors and volume license providers to ensure every product we sell is genuine and fully licensed.

We achieve our low prices through volume licensing agreements, bulk purchasing, and strategic partnerships with software publishers. This allows us to pass significant savings on to our customers while maintaining product authenticity.

Most digital products are delivered instantly to your email after payment confirmation. In rare cases, delivery may take up to 12 hours for manual verification. You'll receive an email with your product details and activation instructions.

We accept major credit/debit cards, PayPal, and various local payment methods depending on your region. All payments are processed securely through our encrypted payment gateway.

Yes! Once logged in, you can view all your orders and their status in the 'My Orders' section. You'll also receive email notifications for order updates.

If you haven't received your order within 12 hours, please check your spam folder first. If it's not there, contact our support team immediately and we'll resolve the issue promptly.

Each product comes with detailed activation instructions sent to your email. Generally, you'll need to download the software from the official website and enter the license key we provide during installation or in the software settings.

License terms vary by product. Some licenses are perpetual (lifetime), while others are subscription-based (annual or monthly). The license type is clearly stated on each product page before purchase.

This depends on the specific product and license type. Most personal licenses allow installation on 1-5 devices. The exact terms are specified on the product page and in your delivery email.

If you experience any activation issues, contact our support team immediately. We'll either help you resolve the issue or provide a replacement key at no additional cost.

We offer refunds for products that don't work as described or fail to activate. Due to the digital nature of our products, we cannot offer refunds for change of mind. Please review our full refund policy for details.

To request a refund, contact our support team with your order number and a description of the issue. We'll review your request and process eligible refunds within 3-5 business days.

You can reach our support team via WhatsApp, email, or through the contact form on our website. We're available 24/7 to assist you with any questions or concerns.